Terms and Conditions
Last Updated: January 2025
These terms and conditions govern your use of infiniitytravelle' website and travel services. By accessing our website or engaging our services, you agree to be bound by these terms.
1. Definitions and Scope
Definitions
- "Company," "We," "Us," "Our" refers to infiniitytravelle, a travel services company registered in Singapore
- "Client," "You," "Your" refers to any person accessing our website or engaging our travel services
- "Services" includes all travel arrangements, consultation, and related services provided by infiniitytravelle
- "Website" refers to this website and all associated digital platforms
- "Agreement" means these terms and conditions together with any service-specific agreements
Scope of Terms
These terms apply to all interactions with infiniitytravelle, including website use, consultation services, travel bookings, and ongoing travel support. Service-specific terms may apply to individual travel arrangements and will be provided during the booking process.
Business Registration: infiniitytravelle operates under Singapore business registration with registered address at 25 Scotts Road, Singapore 228220. Contact: [email protected]
2. Service Terms and Conditions
Eligibility and Requirements
- Clients must be at least 18 years old to enter into service agreements
- Valid passport and appropriate travel documents required for international services
- Health requirements and travel insurance may be mandatory for certain services
- Accurate information must be provided during consultation and booking processes
- Dietary restrictions, medical conditions, and mobility requirements must be disclosed
Booking and Payment Terms
Payment Schedule
- Consultation Deposit: 25% due at service confirmation
- Planning Fee: 50% due upon itinerary approval
- Final Payment: 100% due 45 days before travel commencement
- Additional Services: Payment due within 14 days of arrangement
- All prices quoted in Singapore Dollars unless otherwise specified
- Payment accepted via bank transfer, credit card, or certified check
- Late payment may result in service modification or cancellation
- Currency fluctuations may affect final pricing for international services
- Third-party fees and taxes are additional to quoted prices
Service Delivery Standards
Our Commitments
- Professional consultation within 48 hours
- Detailed itinerary delivery as scheduled
- 24/7 emergency support during travel
- Quality assurance for all arrangements
Client Responsibilities
- Timely response to consultation requests
- Accurate information and documentation
- Adherence to cultural protocols and local laws
- Respect for heritage sites and environments
3. Prohibited Uses and Conduct
To maintain the integrity of our services and respect for cultural heritage, clients may not:
Travel Conduct
- Violate local laws, customs, or cultural protocols
- Damage heritage properties or natural environments
- Engage in disrespectful behavior toward local communities
- Attempt unauthorized access to restricted areas
Service Misuse
- Provide false or misleading information
- Use services for illegal or fraudulent activities
- Interfere with other clients' travel experiences
- Reverse engineer or copy our service methodologies
Consequences of Prohibited Conduct
Violation of these terms may result in immediate service termination, exclusion from future services, legal action, and liability for damages caused to third parties or heritage sites. No refunds will be provided for services terminated due to client misconduct.
4. Intellectual Property Rights
Company Intellectual Property
All content, including travel itineraries, route planning methodologies, partner relationships, and service delivery processes remain the exclusive property of infiniitytravelle.
- Website content, design, and functionality are protected by copyright
- Travel methodologies and planning processes are proprietary business assets
- Client may not reproduce, distribute, or modify our intellectual property
- Limited personal use license granted for individual travel planning only
- Commercial use or redistribution strictly prohibited without written consent
Third-Party Content
Our services may include access to third-party locations, cultural sites, and intellectual property:
- Heritage sites maintain their own intellectual property rights and usage rules
- Photography and filming may be restricted at certain locations
- Cultural artifacts and traditional knowledge remain property of respective communities
- Clients must respect all third-party intellectual property rights during travel
Client-Generated Content
Photos, reviews, and testimonials you share with us may be used for marketing purposes with your permission. We respect your ownership rights and will credit you appropriately unless you request anonymity.
5. Liability Limitations and Disclaimers
Service Disclaimers
Important: Travel inherently involves risks and uncertainties beyond our control.
- Services provided "as is" without warranties of specific outcomes or experiences
- Weather, political conditions, and natural events may affect travel plans
- Heritage sites may close unexpectedly for maintenance or conservation
- Railway schedules and botanical seasons subject to environmental factors
- Wellness outcomes depend on individual health conditions and participation
- Cultural experiences may vary based on local circumstances and timing
Limitation of Liability
infiniitytravelle' liability is limited to the total amount paid for services, subject to the following conditions:
- Direct Damages: Liability limited to service fees paid to infiniitytravelle
- Indirect Damages: No liability for consequential, incidental, or punitive damages
- Third-Party Actions: Not responsible for actions of hotels, airlines, or other service providers
- Force Majeure: No liability for events beyond reasonable control
- Client Negligence: No liability for damages resulting from client actions or omissions
Insurance and Risk Management
Clients are strongly advised to obtain comprehensive travel insurance covering:
- • Medical expenses and evacuation
- • Trip cancellation and interruption
- • Personal liability coverage
- • Baggage and personal effects
- • Adventure activity coverage (if applicable)
- • Pre-existing medical condition coverage
- • 24/7 emergency assistance services
- • Cultural site access restrictions
6. Cancellation and Refund Policy
Client-Initiated Cancellations
Cancellation Timeline
- 90+ days before travel: 85% refund
- 60-89 days before travel: 70% refund
- 30-59 days before travel: 50% refund
- 15-29 days before travel: 25% refund
- Less than 15 days: No refund
Non-Refundable Elements
- • Consultation and planning fees
- • Visa and documentation costs
- • Non-refundable third-party bookings
- • Specialized permits and access fees
- • Custom arrangement deposits
Service Modifications
Changes to confirmed travel arrangements may be possible subject to availability and additional fees:
- Date changes: Subject to availability and difference in pricing
- Destination changes: May require new planning fees and deposits
- Service upgrades: Additional fees apply based on service difference
- Group size changes: Pricing adjustments may apply
- Last-minute changes: Subject to feasibility and premium charges
Company-Initiated Cancellations
If we must cancel services due to circumstances beyond our control:
- Full refund of all payments made to infiniitytravelle
- Assistance with alternative arrangement options
- No liability for additional expenses or consequential damages
- Credit toward future services (optional, valid for 24 months)
7. Dispute Resolution
Resolution Process
Direct Communication
Contact our client services team to discuss concerns and seek resolution through direct dialogue within 14 days of issue arising.
Mediation
If direct resolution is unsuccessful, disputes will be submitted to mediation through the Singapore Mediation Centre within 60 days.
Arbitration
Unresolved disputes will be settled through binding arbitration under Singapore International Arbitration Centre (SIAC) rules.
Governing Law
Jurisdiction: These terms are governed by Singapore law and subject to Singapore court jurisdiction.
Language: All proceedings will be conducted in English.
Limitation Period: Legal action must be commenced within 12 months of issue arising.
8. General Provisions
Modifications to Terms
We reserve the right to modify these terms at any time. Significant changes will be communicated through:
- Email notification to clients with active service agreements
- Website announcement with 30 days advance notice
- Updated terms posted with effective date clearly indicated
- Opportunity to cancel existing agreements if terms become unacceptable
Severability and Enforcement
- If any provision is deemed invalid, remaining terms continue in full effect
- Failure to enforce any term does not constitute waiver of that term
- Terms apply to successors, assigns, and authorized representatives
- Electronic signatures and digital agreements are legally binding
Contact Information
For questions about these terms or to exercise any rights under this agreement:
infiniitytravelle
25 Scotts Road
Singapore 228220
Business hours: Monday-Friday, 9:00 AM - 6:00 PM SGT
Acknowledgment
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, please discontinue use of our services immediately.