Privacy Policy
Last Updated: January 2025
At infiniitytravelle, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our luxury travel services.
Our Privacy Commitment
infiniitytravelle respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal information when you visit our website, engage our travel services, or communicate with our team.
This policy covers:
- What personal information we collect and why we collect it
- How we use your information to provide our travel services
- When we might share your information with third parties
- Your rights regarding your personal data and how to exercise them
- How we protect your information and maintain data security
Contact Information: For privacy-related inquiries, please contact us at [email protected] or +65 6817 3492.
Information We Collect
Personal Information You Provide
When you inquire about our services or book travel arrangements, we collect:
- Contact Details: Name, email address, phone number, mailing address
- Travel Preferences: Destination interests, accommodation preferences, dietary requirements
- Identity Information: Passport details, nationality, date of birth (for travel bookings)
- Health Information: Medical conditions, mobility requirements (for wellness programs)
- Payment Information: Credit card details, billing address (processed securely through third-party providers)
- Emergency Contacts: Next of kin information for international travel safety
Legal Basis: Contract performance, consent, and legitimate business interests
Information We Collect Automatically
When you visit our website, we automatically collect:
- Usage Data: Pages visited, time spent on site, navigation patterns
- Technical Data: IP address, browser type, device information, screen resolution
- Cookie Data: Website preferences, session information, analytics data
- Location Data: General geographic location based on IP address
- Communication Data: Email open rates, click-through rates for marketing communications
Legal Basis: Legitimate interests for website operation and improvement
Information from Third Parties
We may receive information about you from:
- Travel Partners: Hotels, railway operators, spa facilities, tour operators
- Payment Providers: Transaction confirmation and fraud prevention data
- Social Media Platforms: Public profile information if you interact with our social content
- Referral Sources: Information from clients who refer your services to you
- Government Agencies: Visa and immigration status verification when required
Legal Basis: Contract performance and compliance with legal obligations
How We Use Your Information
Service Delivery
- Plan and coordinate travel arrangements
- Provide personalized concierge services
- Ensure travel safety and emergency support
- Process payments and manage bookings
Communication & Marketing
- Send service updates and confirmations
- Share travel inspiration and recommendations
- Notify about seasonal opportunities
- Request feedback and reviews
Legal & Compliance
- Comply with legal and regulatory requirements
- Maintain records for tax and audit purposes
- Verify identity and prevent fraud
- Resolve disputes and handle legal matters
Business Operations
- Analyze service performance and trends
- Improve website functionality and user experience
- Develop new travel services and offerings
- Manage partnerships and supplier relationships
How We Protect Your Information
Technical Safeguards
Data Encryption
All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption standards.
Secure Servers
Data is stored on secure servers with multi-factor authentication, firewall protection, and regular security updates.
Access Controls
Strict role-based access controls ensure only authorized personnel can access personal data on a need-to-know basis.
Monitoring
24/7 system monitoring detects and responds to potential security threats or unauthorized access attempts.
Operational Safeguards
- Staff Training: Regular privacy and security training for all employees handling personal data
- Confidentiality Agreements: All staff and contractors sign confidentiality agreements
- Secure Disposal: Safe destruction of physical documents and secure deletion of digital data
- Incident Response: Documented procedures for handling potential data breaches within 72 hours
Data Retention Periods
- Travel Service Records: 7 years (legal requirement for financial records)
- Contact Form Submissions: 3 years or until purpose fulfilled
- Marketing Communications: Until consent is withdrawn
- Website Analytics: 24 months maximum
- Health Information: 5 years (wellness program requirements)
- Payment Data: As required by financial regulations (typically 6 years)
Your Privacy Rights
Right to Access
Request a copy of all personal data we hold about you, including how it's being used and who it's shared with. Response within 30 days.
Right to Rectification
Request correction of inaccurate or incomplete personal information. We'll update records and notify relevant third parties.
Right to Erasure
Request deletion of your personal data when it's no longer needed for the original purpose or when you withdraw consent.
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing of your personal data for direct marketing, research, or other purposes based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing activities that rely on your permission, such as marketing communications or optional data collection.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the following methods:
We'll respond to all requests within 30 days and may ask for identity verification to protect your privacy.
International Data Transfers
As a luxury travel service provider, we may transfer your personal data outside Singapore to facilitate travel arrangements and service delivery. We ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: Legal agreements ensuring data protection standards
- Partner Agreements: Contractual obligations for hotels, airlines, and service providers
- Encryption: All international data transfers use secure encryption protocols
Countries We May Transfer Data To:
European Union, United Kingdom, United States, Japan, Australia, New Zealand, and other countries where travel services are provided, always with appropriate safeguards in place.
Contact & Complaints
Contact Our Privacy Team
infiniitytravelle
25 Scotts Road
Singapore 228220
Lodge a Complaint
If you believe we have not handled your personal data appropriately, you can file a complaint with:
We'll investigate all complaints within 30 days and work to resolve issues promptly and fairly.
Policy Updates
We may update this privacy policy periodically. Significant changes will be communicated through email notifications and website announcements. Continued use of our services after updates constitutes acceptance of the revised policy.